All of our products are covered under guarantee for one year. However many products also have longer guarantees, the details of which are available upon request. You should make yourself familiar with the guarantee which covers your product and always retain your receipt as proof of purchase.
Your order is set out clearly on the sales order we provide. Please check it carefully because this is what forms our contract with you. Please contact us immediately if you are unsure about anything on the sales order.
Every effort is made to retain consistency with regard to the images on the website. However, from time to time, our suppliers may also make amendments which may result in the delivered product differing, in terms of appearance, to the order placed. Consequently you should call or email the shop if the appearance of the product you wish to order is important.
Where any dimensions are given, they are estimated and within the tolerance of manufacturing. If the size of a product is crucial, in terms of it fitting into a bedroom or for access at point of delivery, you should call or email the shop for clarification.
Please provide accurate details of your delivery address on the sales order. Failure to do so may result in the delivery being aborted and a re-delivery charge being incurred. Also please refer to the 'Delivery information' section of our website for details.
REMOVAL OF EXISTING BED
Please clearly state on the sales order exactly what is required to be removed and how many items. Our drivers reserve the right to refuse any items which are deemed to be in an insanitary condition. If you are in any doubt please call or email the shop for clarification. Full details of charges can also be found on the 'Delivery information' section of our website.
Customers signatures are requested on receipt of goods. If there are any damages please mark this clearly on the delivery docket and call or email the shop as soon as possible so this may be rectified.
On the very rare occasion that we cannot deliver on the day agreed, we will always communicate this to you via email or phone in advance. We do not offer any form of compensation when this occurs. We suggest you do not dispose of your existing bed until you have received your new one.
DELIVERIES WITH NO SIGNATURE
We strongly recommend that you have someone present to accept and sign for your delivery. If you require us to leave your order anywhere other than in your house, and without a signature, we will require confirmation via email of where to leave it. We accept no responsibility thereafter with regard to theft or damage, weather or otherwise.
RETURNS AND CANCELLATION POLICY
For goods purchased online we offer a seven day cancellation guarantee. If you wish to cancel your order you must inform us within seven days from the date of purchase, whereupon you can return the goods to the shop provided they are undamaged and in the same packaging in which they were originally delivered to you. Alternatively we can have the goods collected by carrier at a cost of £50. A refund will be given upon inspection of the returned goods. Our cancellation policy does not apply to any 'special size' orders. What is deemed 'special size' is anything other than the standard 3', 4', 4'6, 5' and 6' UK standard sizes. We regret we cannot accept returns / refunds of pillows, duvets or mattress protectors.