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Privacy Policy

The Bed Shop Edinburgh, Privacy Policy / GDPR Compliance

Personal data we collect about you

Your name, billing address, delivery address, telephone numbers and items you purchase. E-mails, letters you send us, and details you provide to us on the telephone. Payment: Sage Pay, our payment provider, has sole access to your card details. Internet related information: - Your computer IP address - Your geographical location - Your internet browser details - The site which referred you to us - How long you stay on our site - Which pages you view

 Use of your personal information

To send you goods you have purchased. To allow us to deal with any enquiries and complaints you make. The financial transactions on our website are handled through our payment provider, Sage Pay. The Bed Shop does not store your payment card details. We disclose information about you to our employees, our delivery contractors, our web developers and Sage Pay our card payment providers. Only Sage Pay has access to your card payment details.

 Third-party

Your data is not passed to 3rd parties (eg direct mail companies) This website includes links to third-party websites (eg Facebook, Twitter) We do not control these third-party websites and are not responsible for their privacy policy.

 Use of Cookies

Cookies are parcels of text sent by our server to your computer and then updated each time you access our website. The cookies are used to identify you and track your movements within our website. Some cookies may reside permanently on your computer until you delete them. We use cookies to operate Google Analytics, this is a service offered by Google, that generates detailed statistics about the visitors to our website and allows us to monitor the effectiveness of our web marketing and our product propositions. Google’s privacy policy is available at http://www.google.com/privacypolicy.html

 Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed

 Your legal rights

The right to request a copy of the personal data which we hold about you; The right to request that we correct any personal data if it is found to be inaccurate or out of date; The right to request your personal data is erased where it is no longer necessary to retain such data; The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data; The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests

 Exercise your rights

If you wish to exercise any of the rights set out above, please contact Email: sales@bedshopedinburgh.co.uk or Tel: 0131 553 3050 You will not have to pay a fee to access your personal data. However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data, This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.